lcbp3/specs/04-operations/README.md

Operations Documentation

Project: LCBP3-DMS (Laem Chabang Port Phase 3 - Document Management System) Version: 1.7.0 Last Updated: 2025-12-18

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📋 Overview

This directory contains operational documentation for deploying, maintaining, and monitoring the LCBP3-DMS system.

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📚 Documentation Index

Deployment & Infrastructure

Document	Description	Status
deployment-guide.md	Docker deployment procedures on QNAP Container Station	✅ Complete
environment-setup.md	Environment variables and configuration management	✅ Complete

Monitoring & Maintenance

Document	Description	Status
monitoring-alerting.md	Monitoring setup, health checks, and alerting rules	✅ Complete
backup-recovery.md	Backup strategies and disaster recovery procedures	✅ Complete
maintenance-procedures.md	Routine maintenance and update procedures	✅ Complete

Security & Compliance

Document	Description	Status
security-operations.md	Security monitoring and incident response	✅ Complete
incident-response.md	Incident classification and response playbooks	✅ Complete

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🚀 Quick Start for Operations Team

Initial Setup

1. Read Deployment Guide - deployment-guide.md
2. Configure Environment - environment-setup.md
3. Setup Monitoring - monitoring-alerting.md
4. Configure Backups - backup-recovery.md

Daily Operations

1. Monitor system health via logs and metrics
2. Review backup status (automated daily)
3. Check for security alerts
4. Review system performance metrics

Weekly/Monthly Tasks

• Review and update SSL certificates (90 days before expiry)
• Database optimization and cleanup
• Log rotation and archival
• Security patch review and application

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🏗️ Infrastructure Overview

QNAP Container Station Architecture

graph TB
    subgraph "QNAP Server"
        subgraph "Container Station"
            NGINX[NGINX<br/>Reverse Proxy<br/>Port 80/443]
            Backend[NestJS Backend<br/>Port 3000]
            Frontend[Next.js Frontend<br/>Port 3001]
            MariaDB[(MariaDB 11.8<br/>Port 3306)]
            Redis[(Redis 7.2<br/>Port 6379)]
            ES[(Elasticsearch<br/>Port 9200)]
        end

        Volumes[("Persistent Volumes<br/>- database<br/>- uploads<br/>- logs")]
    end

    Internet([Internet]) --> NGINX
    NGINX --> Frontend
    NGINX --> Backend
    Backend --> MariaDB
    Backend --> Redis
    Backend --> ES
    MariaDB --> Volumes
    Backend --> Volumes

Container Services

Service	Container Name	Ports	Persistent Volume
NGINX	lcbp3-nginx	80, 443	/config/nginx
Backend	lcbp3-backend	3000	/app/uploads, /app/logs
Frontend	lcbp3-frontend	3001	-
MariaDB	lcbp3-mariadb	3306	/var/lib/mysql
Redis	lcbp3-redis	6379	/data
Elasticsearch	lcbp3-elasticsearch	9200	/usr/share/elasticsearch/data

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👥 Roles & Responsibilities

System Administrator

• Deploy and configure infrastructure
• Manage QNAP server and Container Station
• Configure networking and firewall rules
• SSL certificate management

Database Administrator (DBA)

• Database backup and recovery
• Performance tuning and optimization
• Migration execution
• Access control management

DevOps Engineer

• CI/CD pipeline maintenance
• Container orchestration
• Monitoring and alerting setup
• Log aggregation

Security Officer

• Security monitoring
• Incident response coordination
• Access audit reviews
• Vulnerability management

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📞 Support & Escalation

Support Tiers

Tier 1: User Support

• User access issues
• Password resets
• Basic troubleshooting

Tier 2: Technical Support

• Application errors
• Performance issues
• Feature bugs

Tier 3: Operations Team

• Infrastructure failures
• Database issues
• Security incidents

Escalation Path

1. Minor Issues → Tier 1/2 Support → Resolution within 24h
2. Major Issues → Tier 3 Operations → Resolution within 4h
3. Critical Issues → Immediate escalation to System Architect → Resolution within 1h

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🔗 Related Documentation

• Architecture Documentation
• Implementation Guidelines
• Architecture Decision Records
• Backend Development Tasks

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📝 Document Maintenance

• Review Frequency: Monthly
• Owner: Operations Team
• Last Review: 2025-12-01
• Next Review: 2026-01-01

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Version: 1.7.0 Last Updated: 2025-12-18 Status: Active Classification: Internal Use Only